Terms and conditions

Weight:

The Federal Aviation Administration requires that we weigh each passenger and luggage before departure. This weigh-in process is very discreet when you check in. For critical flight planning purposes, we need to have the body weight of each passenger included in your reservation and the total amount of luggage. Any significant variance in the weights provided and the actual scale weight could result in flight delays or possible cancellation.” Check-In: Passengers must arrive 20 minutes before their scheduled departure time for all domestic flights. For international flights, passengers must arrive 2 hours before the scheduled departure.” Fares and Payments: The fare for each seat or charter will be displayed on the reservation and email confirmation. Additional fees may also apply for some airport fees in certain destinations: Tambor: $3.00, Fortuna Airport Fee: $8.32, Tamarindo $8.32 per passenger, payable directly at the airport.” Late Passengers: Passengers must arrive 20 minutes before their scheduled departure time for all flights. Flights may depart ahead of their scheduled departure time due to circumstances, including, but not limited to, weather, temporary flight restrictions, airport congestion, airport curfews, and pilot duty times. Aircraft will not wait for late passengers, and passengers who miss their flights will forfeit the purchase price.” Cancellation Policy and Refunds: All our services are non-refundable. No refund is due for cancellations made by you after confirmation of your flight. Changes are allowed 48 hours before your flight. To make changes to an existing reservation, please call our call center at our toll-free number 1-877-841-8330 or send an email: reservations@flyadventureair.com. Any change made may result in additional fees depending on the availability of the aircraft. ‘No shows’ will result in a forfeiture of the full fare.” Aircraft availability: To minimize cancellations and delays arising from factors beyond Fly Adventure Air’s control, such as aircraft unavailability, Fly Adventure Air may need to reassign your flight to an alternative aircraft, which could involve using a different aircraft model or proposing an alternative departure time. In the event of such a change, Fly Adventure Air will promptly inform you of the situation. If you choose not to proceed with the revised arrangements, Fly Adventure Air will offer a refund. Luggage Policy: The luggage allowance will be indicated on your final charter confirmation. It will depend on the type of plane and number of passengers. Your luggage will be inspected for size and weight when you arrive at the airport. Golf clubs, surfboards, or any sports equipment are only permitted on charter flights with prior notification and approval.” Prohibited Articles: The following items are not permitted for safety reasons:

• Containers with gas, irritant gases, and self-defense sprays.
• Containers with flammable liquids, such as lighter fuel, paint, varnish, cleaning agents.
• Petrol-operated equipment and tools that already contain minimal amounts of petrol (e.g., for test purposes).
• Electroshock weapons, e.g., stun guns (tasers).
• Explosives, fireworks, flares.
• Poisonous (toxic) and infectious substances, such as mercury, bacteria, and virus cultures.
• Materials that are easily ignited, such as strike-anywhere matches.
• Lithium battery-powered personal transportation devices.
• Oxidizing substances, such as bleaching powder and peroxides.
• Radioactive materials and items.
• Strongly magnetic materials.
• Samsung Galaxy Note 7 smartphones. There are no storage facilities available at the airports.
• Substances that emit flammable gases upon contact with water.
• Caustic materials, such as acids, alkalis, wet cell batteries.”

Passenger Seating: Adventure Air may assign specific seats to passengers on flights at the air carrier’s request based on the weight and size of the passenger and the aircraft. Weather Cancellations:

1. Flight Cancellation Criteria:
2. Safety is Priority: Adventure Air prioritizes passenger and crew safety above all else. If weather conditions are deemed unsafe for flight operations or if they significantly affect the quality and safety of the flight experience, we reserve the right to cancel the flight.
3. Decision Authority: The decision to cancel a flight due to adverse weather conditions rests solely with Adventure Air and its designated flight crew.

iii. Unpredictable Weather: Weather conditions can change rapidly and unexpectedly. In the event of sudden and unforeseen adverse weather, the flight may be canceled without prior notice for the safety of all parties involved.

1. Notification and Rebooking:
2. Prompt Communication: In the event of a weather-related flight cancellation, Adventure Air will make all reasonable efforts to notify affected passengers at the earliest possible time using contact information provided during booking.
3. Rebooking Options: Passengers with canceled flights due to adverse weather conditions will be given the option to rebook their flight for the next available slot, subject to seat availability, at no additional cost. Adventure Air will work with passengers to accommodate their preferences within a reasonable timeframe.

iii. Refunds: If rescheduling is not feasible or desired, affected passengers may opt for a full refund of the fare paid. Refusal to Transport: Adventure Air may, in its sole discretion, refuse to transport or may remove from an aircraft at any point any passenger for one or several reasons, including but not limited to: (i) failure by the passenger to comply with the rules of these Terms of Service or disobeying specific instructions given by aircraft pilots in the interest of safety; (ii) conduct of the passenger that, in the judgment of Adventure Air or the airline, is or is known to be disorderly, disruptive, abusive, threatening, or violent or otherwise inimical to the comfort of other passengers or safety of the flight; (iii) appearance by the passenger that he/she is intoxicated or under the influence of drugs to a degree that refusal or removal may be necessary for the comfort and safety of the passenger, other passengers, or the flight crew. Service Security: You are prohibited from violating or attempting to violate the security of the Service. Any such violations may result in criminal and/or civil penalties against you, as well as the termination of your privilege to use the Service, at Adventure Air’s sole discretion. Adventure Air reserves the right to investigate any alleged or suspected violations and, if a criminal violation is suspected, refer such suspected violation to the appropriate law enforcement agencies and cooperate fully with such investigations, including, but not limited to, the disclosure of any or all of your activities on or related to the Service.”